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Shipping & Returns

Shipping Policy

Processing Time

  • Print Books: Printed and shipped by our third-party print-on-demand partner, BookVault. Processing and shipping times vary by destination

  • Merchandise: Orders are processed within 1-2 business days

  • eBooks: Delivered instantly upon payment confirmation via email

 
Shipping Methods & Times

  • Print Books: Standard shipping only unless specifically labeled as expedited. Delivery times typically range from 5-10 business days depending on your location and BookVault's production schedule

  • Merchandise: Standard shipping (5-7 business days) or expedited options where available

 
Shipping Costs

Shipping costs are calculated at checkout based on order total, destination, and available shipping methods. Print book shipping costs are determined by BookVault's rates. Free shipping promotions may be available on qualifying orders.

 
International Shipping

Print books are shipped internationally by BookVault to available countries (specific destinations vary by title and availability). Merchandise may have different international shipping options. International shipping times vary by destination (7-21 business days). Customers are responsible for any customs duties, taxes, or fees imposed by their country.

 
Returns Policy
 
eBooks

All eBook sales are final. Due to the digital nature of eBooks and to prevent unauthorized distribution, we do not offer refunds, exchanges, or returns for eBook purchases. Please review product descriptions, previews, and customer reviews carefully before purchasing.

 
Print Books

Print books may be returned within 30 days of delivery for a refund, subject to the following conditions:

  • Books must be in original, sellable condition (no writing, highlighting, excessive wear, or damage)

  • Books must include all original packaging and materials

  • Customer is responsible for return shipping costs unless the return is due to our error

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item

 
Merchandise

Merchandise (bookmarks, tote bags, gifts, etc.) may be returned within 30 days of delivery for a refund, subject to the following conditions:

  • Items must be unused and in original condition with tags attached

  • Items must include all original packaging

  • Customer is responsible for return shipping costs unless the return is due to our error

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item

 
Exceptions - Our Error

If we made an error (wrong item shipped, defective product, damaged during shipping), we will:

  • Provide a prepaid return shipping label

  • Process a full refund or replacement at no cost to you

  • Cover all associated shipping costs

To report an error, contact us within 7 days of delivery with your order number and photos of the issue.

 
Return Process

  1. Contact our customer service team at [email] with your order number and reason for return

  2. We will provide return instructions and, if applicable, a return authorization number

  3. Package items securely in original packaging when possible

  4. Ship items back using a trackable shipping method

  5. Refunds will be issued to the original payment method once items are received and inspected

 
Non-Returnable Items

  • eBooks and digital products

  • Gift cards

  • Items damaged by misuse or normal wear

  • Items returned after 30 days

 
Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

 
Damaged or Lost Shipments

Please inspect your order upon delivery.

For Print Books: If your print book arrives damaged or defective, please contact us immediately with photos of the issue. Since print books are produced and shipped by BookVault, we will coordinate with them to resolve printing or shipping-related problems and ensure you receive a replacement.

For Merchandise: If merchandise arrives damaged or if your shipment is lost, contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order.

 
Contact Information

For questions about shipping or returns, please contact us:

This policy is effective as of [date] and may be updated periodically. Please check this page for the most current version.

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